Introduction

Edgerow respects your privacy and is committed to protecting it. This Privacy Policy explains how we use cookies on our website and confirms that we do not collect or store any personal data about our users on this site.

1. Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies to:

Enhance your browsing experience.

Analyse website traffic and performance.

Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly.

Analytics Cookies: These cookies help us understand how users interact with our website.

2. No Personal Data Collection

We do not collect, store, or process any personal data about you. All data collected via cookies is anonymous and used solely for improving the functionality and performance of the website.

3. Managing Cookies

You can control and manage cookies through your browser settings. You can:

Block or delete cookies.

Configure your browser to alert you when cookies are being used.

Please note that disabling cookies may affect the functionality of our website.

4. Third-Party Cookies

We may use third-party services, such as analytics providers, which may set their own cookies. These cookies are governed by the respective third party’s privacy policy.

5. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
findoutmore@edgerow.uk

1. Information We Collect

We collect and process the following types of information:

Personal Information: Includes your name, address, email, phone number, and other identifying details you provide when you create an account or interact with our platform.

Transaction Information: Encompasses details about property transactions, such as documents, correspondence, and records generated during the process. 

Verification Information: Covers data required for identity verification and compliance with legal regulations, including ID documents (e.g., passport, driver’s license) and financial records (e.g., proof of funds).

Usage Data: Information about your interactions with our platform, such as login times, features used, and preferences, to help us improve our services.

2. How We Use Your Information

We use your information for the following purposes:

Client Onboarding: To streamline the onboarding process through our platform, ensuring all necessary information is collected before the legal conveyancing process begins with one of our trusted law firm partners. This includes securely transmitting your information to the relevant partner for further processing.

Compliance with Legal Requirements: To verify your identity and source of funds, ensuring adherence to anti-money laundering (AML) and know-your-customer (KYC) regulations.

Enhancing User Experience: To improve our platform’s functionality and tailor services to better meet your needs. This includes analyzing usage patterns and preferences to provide a seamless experience.

3. Sharing Your Information

We take your privacy seriously and only share your data with trusted partners when necessary to provide our services. Specifically:

1. Trusted Law Firm Partners: Your information is shared with law firms to facilitate the conveyancing process for property transactions. These firms are carefully vetted and required to adhere to strict confidentiality and data protection standards. These firms are regulated by (SRA) Solicitors Regulation Authority or (CLC) The Council For Licenced Conveyancers.

2. Trusted ID and Source of Funds Partners: We work with specialised partners to verify your identity and ensure compliance with legal and regulatory requirements. These partners handle sensitive information securely and in accordance with applicable laws.

We do not sell, rent, or share your personal information with any other third parties. Our partners are contractually obligated to use your data solely for the purposes specified in this Privacy Policy.

4. Data Retention

We retain your information only for as long as it is necessary to:

Fulfil the purposes outlined in this Privacy Policy, including completing transactions and maintaining records for legal, regulatory, or business purposes.

Comply with applicable laws and contractual obligations, ensuring your data is handled in accordance with industry standards.

If you have questions about our retention periods or wish to request the deletion of your data, please contact us using the details provided below.

5. Your Rights

We respect your rights regarding your personal data. These rights include:

Access: You can request access to the personal data we hold about you and receive a copy of it.

Correction: You have the right to request corrections or updates to inaccurate or incomplete information.

Deletion: You can request that we delete your data, subject to legal, regulatory, or contractual obligations.

Objection: You can object to the processing of your data in certain situations, such as for direct marketing purposes.

Data Portability: You may request that we provide your data in a structured, commonly used, and machine-readable format.

To exercise your rights or for assistance, please contact us at findoutmore@edgerow.uk. We will respond promptly and in accordance with applicable laws.

6. Data Security

We implement comprehensive security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our safeguards include:

Encryption: Protecting data in transit and at rest using industry-standard encryption protocols.

Access Controls: Restricting access to your data to authorised personnel only, based on their role and responsibilities.

Regular Audits: Conducting routine audits and assessments to ensure compliance with our security policies and identify potential vulnerabilities.

While we strive to protect your information, please note that no system can guarantee absolute security. We encourage you to take precautions, such as using strong passwords and securing your devices.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When updates occur:

We will post the revised Privacy Policy on this page with the "Last updated" date clearly indicated.

For significant changes, we will notify you directly via email or through a prominent notice on our platform.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please don’t hesitate to get in touch with us. We’re here to help!
Website: www.edgerow.uk
Email: findoutmore@edgerow.uk

Thank you for trusting Edgerow with your information. Your privacy is our priority, and we are committed to maintaining the highest standards of data protection.